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Frequently Asked Questions
Rich Cotton is a premium basics apparel brand offering high-quality, minimalist clothing made to last. We specialize in soft, breathable, and durable garments crafted from pre-washed, combed cotton that holds its shape and comfort wear after wear. Whether you're looking for everyday essentials or pieces ready for customization, Rich Cotton delivers timeless, logo-light apparel without luxury markups.
We’ve been in the premium apparel business for over 20 years, combining textile expertise with a focus on timeless, modern basics.
Our garments use prewashed, thick, combed cotton for softness and durability. We emphasize quality stitching, minimalist styling, and fast shipping—giving you premium feel without flashy branding or designer price tags.
Wholesale
Wholesale prices are reserved for our wholesale partners. Submit your application, and once approved, you’ll unlock access to our full catalog with wholesale pricing.
The MOQ is $300/order.
For special requests or custom quotes, please reach out to our office.
Yes. As long as your order meets the minimum quantity requirement, you’re free to mix and match sizes and colors to suit your needs.
In-stock items typically ship within 1 business day.
In case of a special occasions, large or custom orders, our may ask for a longer lead times.
We accept cash, checks, bank transfers, and credit cards (Visa, Mastercard, AMEX, Discover).
We may ask to confirm the buyer's identification for security purposes.
We carefully review each application to ensure a strong partnership fit. Factors we consider include your business credentials, market alignment, and ability to represent our brand well. A strong purchasing capability and reliable payment history are always a plus.
Yes. Volume-based pricing is available for qualified buyers with good history. The more you order, the better the rates.
Absolutely. We encourage all customers to place a test order before committing to large quantities.
We do not offer free returns on wholesale purchases. Exchanges may be approved on a case-by-case basis, provided items are in their original packaging and condition. If there is an issue with your order, please contact us within 7 days of delivery so we can assist you promptly.
None - applying is free.
Goods & Services
Yes. Our garments are designed with minimal logos and smooth surfaces, making them ideal for screen printing, heat transfers, DTG, or embroidery.
We don't provide in-house printing or private labeling. However, our apparel is designed as a blank canvas - ideal for screen printing, embroidery, and other custom applications.
Many of our customers work with local print shops, and we're happy to ship orders directly to your preferred printer for convenience.
We follow classic apparel sizes. For specific sizing, please see our fit guide on each product page.
Our shirts are pre-washed to minimize shrinkage. If cared for according to our instructions (cold wash, tumble dry low), they’ll retain their fit and shape for a long time.
We prioritize long-lasting garments to reduce fast fashion waste. Our manufacturing partners follow ethical production practices, and we are actively working on expanding sustainable options.
Shipping
Wholesale prices do not include shipping costs. Shipping costs are calculated and added at the end.
Shipping costs and shipping time depend on the weight, dimension, and the destination of the recipient.
We primarily use UPS, USPS, KOAM (NY only), and UCL (Select regions only).
For palletized orders, we work with trusted LTL freight carriers.
We always compare rates to select the most cost-effective and reliable option for your order.
Yes, expedited shipping is available upon request. Please note that costs are significantly higher, typically 2 to 3 times the price of standard ground shipping.
Yes, we can hold your order for future delivery. However, full payment must be made in advance for reserving your order.
Customer Service
All invoices are due upon receipt. If you require custom payment terms or a payment plan, please contact our office to discuss available options.
Please reach out to us via:
email: Sales (at) richcottonusa (dot) com
phone: (201) 290 7555 (call only)
You might be trying to log into our wholesale website using your retail account. Please note that accounts made on www.richcotton.com is for retail. For wholesale, please submit the wholesale account application form.
Open your Wholesale account
Please read our Wholesale FAQ before applying for your account.